‘Emotional Intelligence’ is concerned with understanding of oneself and others, relating to people, and adapting to and coping with the immediate surroundings and addresses the emotional,  personal, social, and survival dimensions of intelligence. “Emotional Intelligence refers to the capacity for recognizing our own feelings and 
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Anger is ‘an emotional state that varies in intensity from mild irritation to intense fury and rage.’ Anger is a secondary emotion. Another emotion, such as fear, frustration, anxiety, sorrow, or feeling diminished, inevitably precedes the experience of anger. Generally, anger replaces these primary emotions 
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Feedback: Is part of any communication process Is a reaction / response to a person / process / activity Could also be information in response to an inquiry / experiment Is necessary for any communication processto be complete. Is a vital part of education &training 
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Proactive Thinking includes estimating a future circumstance and making an arrangement of activity as opposed to sitting tight for occasions to happen or acting in the wake of seeing outcomes. It is getting ready ahead of time to take control of future issues that might 
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The process of working through details of a problem to reach a solution. Problem solving may include mathematical or systematic operations and can be a gauge of an individual’s critical thinking skills. Problem solving is the main and core activity of all management activities.  Innumerable 
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Components of Communication Process Communication is a process of exchanging verbal and non-verbal messages. It is a continuous process. Pre-requisite of communication is a message. This message must be conveyed through some medium to the recipient. It is essential that this message must be understood 
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Importance of Questioning Skills Questioning Skills is important in every walk of life because: It is about how information is sought and received between people. It is crucial for working successfully with others. It enables to maintain clarity in relationships. It allows to accomplish tasks 
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Reading Smart Smart Reading is a balanced and comprehensive approach to literacy which increases thinking, sharpens the mind, and helps the learner to develop and retain complex content in the entire curriculum. It is highly motivating and easy to implement. It has been designed to 
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‘Root Cause Analysis’ is also known as ‘RCA’. It is a method that is used to deal with a problem, error or failure by finding the ‘root cause’ or reason for origin of the problem. The solution to the problem is then found by correcting 
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What is Motivation? Motivation is an inferred process within an animal or an individual that causes that organism to move towards a goal. Motivation is the underlying process that initiates, directs and sustains behavior in order to satisfy physiological and psychological needs or wants.  Motivation 
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